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the gadget cube
A business and technology blog.
Lessons from Wikipedia
By Treff LaPlante
12/17/2009 - 3:50:00 PM


A Nov. 30 article in the Business Journal covered some of our experiences with being a company listed on Wikipedia, and with that listing being challenged. I wanted to take a moment to highlight some of the lessons we learned and provide some simple advice for those of you who would like your organizations listed on Wikipedia.

First, never post your organization on Wikipedia without understanding "the rules" for all such articles. Your page will be speedily deleted, and you will have created a history for yourself of having been deleted. When you move to repost your article, you could be judged antagonistically as "spamming," even though that might not be your intent.

The rules of Wikipedia govern a wide range of concepts, from worthiness for the existence of the article all the way to covering the nature of the content of the article itself. It is critically important before you embark on a Wikipedia adventure that you take the time to understand as many of these guidelines as possible.

Once you understand the written rules of Wikipedia, you also should understand the human side. Wikipedia has hundreds of thousands, if not millions, of volunteers who contribute to and police the content on the site. These people are unpaid, but they receive accolades and promotions, and in fact develop an online identity through their Wikipedia efforts. The workhorses of the system are the "editors"; however, some editors can rise to the level of "administrator." There are different rights imparted between and within each of these ranks.

These editors and administrators have tremendous power to place your article into one of many processes and call into question any one of a wide range of rules or policies as they pertain to your article, depending on their preference.

Without investing a significant amount of time, one must assume that these folks know a lot more than you do about the bureaucracy of Wikipedia, and as such they have you at a disadvantage.

Based on that, our second piece of advice for any business seeking to be listed in Wikipedia is simply to realize that the administration of Wikipedia is a human effort, and therefore involves all the aspects of dealing with individuals that you find anywhere else.

Dealing with Wikipedia was one of the most stressful experiences I've had in a while. If you are seeking to be listed there, make no mistake, you will need to know the rules and you will need to understand the politics to be successful.

Treff LaPlante is president and chief executive officer of Carlisle-based WorkXpress.


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2 reader comments...
Nihiltres in Pointe-Claire, Quebec, Canada at  [12/18/2009 12:15:41 AM]
Remember: if you're editing a Wikipedia concerning an organization with which you're affiliated, you have a conflict of interest with that article. While Wikipedia guidelines suggest minimal involvement with such articles, they don't explicitly prohibit editing them. Check out the guideline at http://enwp.org/WP:COI .
Gregory Kohs in West Chester, PA at  [12/17/2009 11:17:11 PM]
Treff, you are almost there with this blog post of yours. You got the ball to the 3 yard line. Now, me being the 245-pound fullback, I'm going to punch it into the end zone. My new e-book entitled "Your Business and Wikipedia" will be coming out very soon.

I want to guide public relations professionals and business owners with a rather provocative bit of advice -- the best way to participate in Wikipedia is to disobey just about every ticky-tack policy and guideline that Wikipedians have laid down as a gauntlet before businesses.

Would you be interested in covering this book and my work in a future edition of Central Penn? I would be happy and honored to help you with a story. I intend for the draft to be completed, reviewed by some experts, modifications made, and ready for publication before late January, if my perfectionism doesn't kick in too much.

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